Shipping Policy
Last Modified: 01st November 2021
STANDARD DELIVERY FOR READY STOCK
Our aim is to have your items shipped to you as fast as possible. CELLULAR WAN COMMUNICATION SDN BHD (“cw2u”) aims to deliver the products around 3-7 business days within West Malaysia upon received payment on purchase order, 5-14 business days to East Malaysia and overseas order will be further advised.
We are unable to guarantee that all orders will be delivered within the stipulated time frame as we are using third party courier service such as PosLaju and J&T Express.
cw2u has no control over the operating procedure by the third-party courier services. Hence, in the case of delay in product delivery, cw2u will notify users via email or mobile message. If users did not receive any email from cw2u more than 2 weeks, kindly contact support@cw2u.com.my.
If we are unable to meet the estimated delivery date cw2u shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery. If you are unavailable to take delivery or collection, we may leave a card giving you instructions on either re-delivery or collection from the carrier services.
To track your order, please use the tracking ID sent to you in the confirmation email or mobile message of your items have been shipped out. As a precaution, please keep the receipt of the delivered product.
In the rare circumstance that your item has a defect or is missing from your order please contact cw2u at support@cw2u.com.my.
STANDARD DELIVERY FOR PRE-ORDER
Delivery for pre-order items will be dispatched in 5-14 days after cw2u receive the products.
RISK OF LOSS
Every parcel delivered held a risk of being misplaced or damaged. It is strongly recommended to purchase additional insurance coverage especially for high-risk products as each parcel only has a basic coverage. In the event of such cases, we will not be responsible for lost or damaged packages.
If your tracking shows that your package has been delivered, it is advisable to check with your neighbors and family members to confirm if they have received the item on behalf.
Risk of loss will be passed to customer once the carrier service provider picks up the parcel or once customer self-pick-up the item at outlet. For claimant of basic insurance, please contact the respective courier service directly.