PAYLATER Malaysia

What is PAYLATER

PAYLATER is an app that allows retail merchants and/or businesses to offer instalments plans to their customers. A checkout is split into 4 equal instalments with 0% interest. Instalments are due MONTHLY.

No nasty experience as we do not mark-up, no admin fees, or any kind of hidden charges. PAYLATER is to promote responsible shopping and an app to manage your shopping budget.

For more detail about the PAYLATER, you may refer to the PAYLATER official website: https://www.paylater.com.my.

How PAYLATER Works

Customers are required to make the first payment (25%) during the checkout process, which means they need to have sufficient money in their account for the first payment of the transaction to go through.

FAQ

The first payment is charged when you complete your shopping.

Subsequent payments will be charged monthly.

PAYLATER provides automatic payments and repayments.

When you are signing-up, you have agreed for automatic payments and recurring payments.

On the due date, we will take your instalment from the payment method you have provided. We will always send you reminders before an instalment is due, and so just to make sure you have sufficient funds in your account for the instalment. We will then do the rest.

If a repayment is failed, we will try the other payment method you provided for us.

Alternatively, you can always make payments manually on-time or early, by clicking “Pay Now” button on your shopping history in-app.

Before you miss a payment, the system will notify your repayment is about to due.

Not to worry at all, these things do happen. If you miss a repayment, we will notify you via SMS, system notification and email. You can repay as soon as possible.

Please take note that missed repayment will incur late penalty fee. We strongly recommend that you reach out to one of our Customer Service to inform and maintain open communication with us if you have any financial hardship. We will work on some alternative solutions that could help you.

We always hope that we do not charge you extra. However, if you are late for a repayment, we will then need to charge you as per below:

Late Payment Charge: RM 10.00 for checkout value RM 50.00 – RM 10,000.00.

You will be charged for Late Payment Penalty for every 7 days of non-payment.

PAYLATER is to make things affordable to the People.

Currently, we do give out more instalments. If you need it, just request in-app after your first payment.

In certain circumstances, we do charge a little fee for longer instalments.

Extension of Installment (effective 1 September 2021)

Default – 4 installments = No Fee

Addition 5 – 12 months = RM 35 per extra installment.

However, not all purchases are eligible for additional instalments.

Additional instalments request are subjected to approval.

User can request higher shopping limit in-app by providing additional information.

Login to PAYLATER Malaysia App, click on “Get More Limit” to apply for higher shopping limit.

We might require you to upload the following documents:

ONE – Latest month bank statements in PDF;
ONE – Latest Payslip;
Prove of income/revenue – For self-employed or own business;
ONE – Latest Utility Bills (TNB bills, Water bills, Mobile Phone bills etc);
*Please ensure the document(s) you submitted is not password protected.

**Please note that all higher shopping limit application is subject to T&C for approval.

Before you miss a payment, the system will notify your repayment is about to due.

Not to worry at all, these things do happen. If you miss a repayment, we will notify you via SMS, system notification and email. You can repay as soon as possible.

Please take note that missed repayment will incur late penalty fee. We strongly recommend that you reach out to one of our Customer Service to inform and maintain open communication with us if you have any financial hardship. We will work on some alternative solutions that could help you.

We always hope that we do not charge you extra. However, if you are late for a repayment, we will then need to charge you as per below:

Late Payment Charge: RM 10.00 for checkout value RM 50.00 – RM 10,000.00.

You will be charged for Late Payment Penalty for every 7 days of non-payment.

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