Returns Policy

Our policy lasts 14 days.

If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a Receipt or Invoice to proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

  • Any item not in its original condition is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 7 days after delivery.


All sales are considered final, no refund will be entitled.

Cw2u’s warranty policy is in accordance with the terms and conditions of its respective suppliers.

Cw2u will provide warranty service for delivery to (and from) the manufacturer’s Service Centre based on supplier/principal’s given period – 3 or 6 months, 1 year, or more than 1 year. For items more than 1 year, we will cover warranty service for the 1st year only. After 1st year, the warranty handling fee will be charged. 

Physical damage and software issues are not covered under warranty.

For exchange or warranty purposes, the customer needs to email us at Please include the following details in the email – Invoice No, Name, Contact No, Product to exchange, Faulty Reason.

Kindly email us at first before shipping anything back to us, so that we can provide you with complete return instructions.

The product’s warranty period will be according to the Invoice issued date.

Customers can also opt to walk in to any of our Klang Valley outlets to request exchange or warranty services. You are required to bring along the invoice for verification purposes. By visiting our outlets direct, it will be faster and easier as our technicians can test the product on the spot. Our outlet’s location:


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at


Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at


To return your product, you should send us an email at

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable (expect of claim warranty). If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over RM 50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.